Terms & Conditions

Please read the terms in full before you use this Website. By using our website, you accept these terms in full. If you disagree with these terms of use or any part of these terms, you must not use our website. We do occasionally update these terms so please refer back to them in the future.

Site access

You will be able to access the majority of this Website without having to register any details with us. Certain areas are restricted, and we reserve the right to restrict other areas or all of our website at our discretion

Use of website

Material on this website must not be republished online or offline without our permission and you must not use our website for purposes related to marketing without our written consent.

The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.

Website Availability

We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days a year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore, we will not be liable if this website is unavailable at any time. If this occurs, we will try to give advanced warning but shall not be obligated to do so.

Web Customer conduct

With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary, we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

When using this website, you shall not post or send to or from this Website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of any of the above.

Links to other websites

Any links to third party websites located on this Website are provided for your convenience only.

Disclaimer

We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website and we may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that the content on this website correct or up to date.

The material at this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions relating to this website and the use of this website(including without limitation any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Exclusion of liability and Limitation

Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this Website.

Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom.

Law & Jurisdiction

These terms of use shall be governed by and construed in accordance with English law with any dispute(s) relating to this Legal Notice subject to the exclusive jurisdiction of England and Wales.

 Product description
We use reasonable endeavours to make sure that every product on our website is shown accurately and that prices are correct. However, occasionally there may be small variations in colour, typefaces and layout.

Order Placing
When you place an order with us (by choosing your item(s) and completing our online checkout process), we will send you an acknowledgement by email. This will detail the products you have ordered. Please note that your completion of the online checkout process does not constitute our acceptance of your order.

From time to time, we may not be able to accept an order for the following reasons:

Goods are not available

Your payment is not authorised

A pricing or product description error

You do not meet any eligibility criteria set out in our terms and conditions

We reserve the right to cancel your order at any time and issue a full refund. This does not affect your statutory rights.

Payment must be through our website
Delivery

Delivery is free for orders of £20 or more, you must ensure you choose the correct delivery terms.

If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which are not received, or charges made to you.

We can deliver your order any day from Tuesday to Sunday (inclusive) To the areas local to us shown on the website, these are designated by postcode and your order will not be accepted if you are not in the correct postcode area.

All of our products are sent to you freshly baked and securely packaged. We are not using coolants.

Your order will be delivered by 6pm. 

We will endeavour during the coronavirus to deliver you order next day if ordered before 12noon, in times of high demand this may take up to 48 hours.

We do not accept responsibility for any courier issues.

Be sure that there is someone is at the address when your order is delivered as it will need to be taken in.  Failure to accept delivery will result in you still being charged, no refund will be offered. Please leave a contact Number when placing your order (preferably a mobile) which will be used by delivery driver to contact you prior to delivery if necessary.

Let us know if you If you live in a block of flats

Unpack your order immediately and refrigerate at 4-5 degrees. Do not leave your products in direct sunlight or a warm room. Take out of the packaging

During the coronavirus outbreak items will be left on your doorstep and we will knock on your door and/or ring the bell.  A photo will be taken of your door and delivery to provide proof that it has been delivered to your door.  This will be kept for 14 days in case of any dispute; it will then be removed from our records unless required for evidence in any dispute.

Deliveries can be affected by public or Bank Holidays and circumstances beyond our control

Neither we, nor the courier service shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control; these circumstances to include but not be limited to any adverse weather conditions – such as snow, flood, extreme winds, fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or from any industrial dispute or strike.

Changing or cancelling an order

All products are handmade to order. Therefore, you must call or email us prior to production (normally within 12 hours of placing your order) if you need to change or cancel it.

Telephone calls and emails are answered during business hours (8.30am –3.00pm to Friday) in the order they are received. It is therefore possible that your order could begin production before your email is processed and we will be unable to make any changes. We will confirm any order amendment or cancellation via email.

You will not be able to change or cancel your order once production has begun. No refunds will be given.

In the unfortunate event that that your order arrives damaged, please call or email us immediately. Do not remove the product from its original packaging as you will be required to send us photographic evidence. A replacement will normally be dispatched within 48 hours.

Cheshire Pie Company decision regarding order amendments, cancellations and refunds is final.